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09. The Overview January 2020 edition

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This year’s HOSPACE covered a wide range of topics, from the power of (good) data, to female leadership and security. There was even a podcast, beamed straight into the cloud from the stage. But one topic which returned time and again was that of sustainability, with Serena von der Heyde, owner of the Georgian House hotel in London’s Victoria, telling delegates: “If you’re a business and you don’t care about sustainability, in two years’ time you will be running a big risk when it comes to customers”.....

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